Disparities in communication between nursing home team members

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Int J Environ Res Public Health. 2022 May 14;19(10):5975. doi: 10.3390/ijerph19105975.

ABSTRACT

Optimal care in nursing facilities (NH) requires effective team communication. Certified practical nurses (CPNs) frequently interact with nursing home residents, but the extent to which CPNs feel their contribution is valued by other team members is not known. We conducted a cross-sectional study in which we administered a communication survey in 20 Utah nursing facilities to 650 team members, including 124 nurses and 264 CNAs. Respondents used a 4-point scale to indicate how much their contribution is valued by other team members when reporting concerns about nursing home residents. We used a one-way ANOVA with a Bonferroni correction. Compared to nurses, CNAs felt less valued (CNA mean = 2.14, nurse mean = 3.24; p p p = 0.25) when reporting to other nurses. Our results demonstrate that CNAs feel their contribution is not valued outside of nursing, which could impact resident care. Further research is needed to understand the reasons for this perception and to design educational interventions to improve the culture of communication in nursing settings.

PMID:35627513 | DO I:10.3390/ijerph19105975

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